How do I cancel my QuickBlox subscription?
If you would like to cancel or downgrade your QuickBlox subscription, please submit a ticket in the QuickBlox Help Center…
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How can I check the total number of users in my application?
You can find out how many users you have in an application by following these steps: 1. Log into your…
Read MoreWhat is data retention policy?
Data retention policy is the automatic deletion of chat history and content over a given period of time. The period…
Read MoreWhere can I find all my invoices?
We send invoices to your registered email address every month.If an invoice is missing or you want us to resend…
Read MoreHow can I change an email address for a QuickBlox account?
To change an email address for your QuickBlox account, you need to do the following:1. Log in to your QuickBlox…
Read MoreWhat payment methods do we accept?
We accept debit/credit cards (MasterCard, Visa, American Express, UnionPay, Discover, Diners Club) and PayPal. Feel free to check our official…
Read MoreWhy did my payment fail?
Declines may be caused by a variety of reasons:– The card was expired. – The card is invalid. – There…
Read MoreWhy do I receive “QuickBlox: your account inactivity” email?
Sometimes you can receive notification about account inactivity. Account inactivity notifications are usually sent if there have been no API…
Read MoreWhy do I receive “Something went wrong” when go to the “Billing” page in the Admin panel?
You can encounter this issue if you use an outdated Enterprise version of our server software or your attached CC…
Read MoreHow can I submit a ticket?
If you continue to have questions after reviewing the documentation, our support team is happy to further assist. Our ticketing…
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